FREQUENTLY ASKED QUESTIONS
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Straightforward answers to all the frequently asked questions about Best Virtual Paralegal LLC. Basically, it’s everything you’ve ever wanted to know about our products and services.
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Services
Best Virtual Paralegal offers top notch legal research.
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Legal Education
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Trial Preparation
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Document Preparation & Drafting.
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Helping legal professionals find work-life balance!
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Change Advocates, Life & Career coaches for legal professionals.
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Publisher of the annual list of the pros and cons of freelancing.
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How do I know my Client’s data is safe?
Best Virtual Paralegal is committed to strict HIPAA and financial compliance. We protect your data by utilizing advanced collaboration tools featuring nightly backups. To ensure maximum security, our staff scans all incoming and outgoing documents for malware. Outgoing files are also scrubbed and re-scanned before delivery.
Although we take extensive precautions to maintain a virus-free environment, the Company accepts no liability for loss or damage resulting from the use of our services, emails, portals, devices, or documents.
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What do you mean by "attorney -client"?
Attorney-Client is a licensed practicing attorney in USA who is a client of Best Virtual Paralegal LLC or another paralegal company.
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How do Attorney-Clients send Best Virtual Paralegal LLC documents?
The company accepts incoming documents via the United State Postal Service, MyCase portal, Dropbox, SharePoint, Google Docs, email, encryption tools, fax, and any agreed upon method.
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Who has access to my Client’s data?
All of our paralegals, whether employees or contractors, may have access to every matter. Best Virtual Paralegal does not disclose any information about any client matter including, but not limited to litigants’ personal information, SSNs, names, and casework product, to any unauthorized person or Company except under that of its service agreement, a court order by a government agency or subpoena.
All contract paralegals on staff with the Company (except for the Company’s owner and the owner’s spouse) are subject to a criminal background check before the Company contracts them.
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Who is an unauthorized person?
Under the terms and conditions of all Best Virtual Paralegal’s service plans, by engaging the services of the Company, clients are authorizing us to employ other virtual assistant/paralegals, contracted professionals, which we deem necessary to perform the services Client has requested. Therefore, an unauthorized person is any person or entity who is not contracted or employed by the Best Virtual Paralegal to assist in rendering its services.
This means if a client sends an assignment or a request to us, the client should know that all our paralegals, regardless of their locations, may have access to the file and, from time to time, maybe consult with or may help manage different aspects of the case/matter.
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How much do services cost?
Because every client's needs are unique, Best Virtual Paralegal LLC customizes our services and rates to fit your specific requirements. It is difficult to provide an exact rate without first reviewing the details of your matter and determining the resources needed to help you succeed. To get a tailored quote, please call our office for a brief, hassle-free intake call.
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Does Best Virtual Paralegal accept credit cards?
Yes. We maintain a merchant account with a leading provider.
We accept the following payment methods:
• eChecks (for payments made via business or firm accounts)
• Debit cards (with a MasterCard or Visa logo)
• MasterCard
• Visa
• American Express
Please note that Best Virtual Paralegal cannot accept payments from litigants or the third parties our attorney-clients represent in court.
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Is there a fee to pay by credit card?
Best Virtual Paralegal LLC absorbs the merchant fees associated with processing credit card payments as a cost of doing business, unless otherwise stated in your service agreement.
Generally, Best Virtual Paralegal does not charge convenience fees. However, on the rare occasion that we are assessed a surcharge in addition to the standardized processing fee, we reserve the right to pass that specific fee along to the purchaser.
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What payment options are available?
FOR ON-DEMAND\DIGITAL SERVICES such as courses, ebooks, handouts, and pay as you go coaching services - Purchased through our course site - we accept Pay Pal or Stripe.
All other services, such as paralegal services and specialty services, invoiced through this our main paralegal site with mycase will be processed with a merchant account with Mycase, where we accept
- all major credit
- debit cards plus
- echecks
- auto payments, and
- business checks.
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What are Best Virtual Paralegal’s fee structures?
Best Virtual Paralegal LLC offers serveral different fee structures:
- Traditional Hourly Rates
- Flat Fee
- Revovlving Monthly Rates | Recurring, flat monthly fee (Subscription)
- No Minimums
- Per diem / project rates.
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Are there any restrictions to Best Virtual Paralegal LLC's services ?
YES! The Paralegal Services provided by Best Virtual Paralegal LLC (‘BVP” or “BVP Services”) are solely performed under the direction and supervision of licensed attorneys who are professionally responsible to their client(s) for the work product produced.
All Best Virtual Paralegal LLC's products and services are not to be construed or substituted for psychological counseling or any other type of therapy, medical, financial, or legal advice.
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How is Best Virtual Paralegal LLC different from other freelance or virtual paralegal services?
- Best Virtual Paralegal LLC has a 98% success and retention rate of its clients.
- Best Virtual Paralegal LLC has an open-door policy. Once you sign up for services, you can send us an assignment at any time for completion. Clients are not required to call our offices to order services. If the account is in good standing and our standard turnaround time meets the assignment's needs, then there is only one step to complete. There are no annoying procedures.
- If you are an active client in good standing and do not require same-day service, you may deliver any new assignments under the terms of your service plan. However, if a project requires us to travel or request emergency panic button same-day services, you must contact us to discuss your deadline needs.
- If we cannot help you, we will hire a paralegal who can! But, of course, we also buy all of our tools and software.
- Best Virtual Paralegal's team members all go through continuing legal education each year. Not because we have to but because it is the right thing to do.
- Best Virtual Paralegal is dedicated to delivering an excellent client jounrey.
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How fast can we get started?
We hate to be vague, but when or how fast you can start your services with Best Virtual Paralegal depends solely on your needs. Generally, law firms or attorneys seeking support can get started within the same day as t their intake call.
Educational offerings may vary depending on the topic and location of delivery.
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Is there a service agreement required?
Yes. All services offered by Best Virtual Paralegal LLC require three things:
1. An Intake or Discovery Call.
2. A signed Service Agreement, Speaking Engagement, or Terms & Conditions. The type of agreement you will be asked to review & signed depends upon the services you request.
3. Payment of a required nonrefundable deposit.
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Do you have a portfolio?
Yes! You can view some of our most popular work product samples right here. All work product samples were prepared by Holly A. Sheriff unless otherwise noted in the description or caption.
Our portfolio is updated on regular basis. Please check back often.
Holly's photography portfolio can be viewed here.
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Can I cancel my services with Best Virtual Paralegal?
Generally, Best Virtual Paralegal ‘s service plans can include a Cancel For Any Reason” (CFAR) clause. We will hate to see you go, but we want you to find the right products and services for your situation.
Some restricts may apply depending on the products and services requested.
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Is Best Virtual Paralegal LLC a law firm?
No! Best Virtual Paralegal LLC is not a law firm.
Did you know?
Best Virtual Paralegal LLC accepts all major forms of payment.
Business Checks, E-Checks, American Express, Master Card, Discover & Visa through a secure Merchant Account.
We do not charge a convience fee or pass through fee on any payment received by credit card unless otherwise stated.
Legal Research
Did you know Best Virtual Paralegal pays for 99% of its own tools and software.
Need a complex exhibit? Best Virtual Paralegal can help!
Need to train your team? We can help!
Did you know Best Virtual Paralegal's founder is a author of a series of Law Office Handbooks & Training Manuals.
Get Started
Thank you for contacting us.
We will get back to you as soon as possible. Please allow 24 to 72 hours for a reply.
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