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Straightforward answers to all the frequently asked questions about Best Virtual Paralegal LLC. Basically, it’s everything you’ve ever wanted to know about our  products and services.

  • Best  Virtual Paralegal  offers top notch legal research.

    Services

    Best  Virtual Paralegal  offers top notch legal research. 

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  • Seminars

    Legal Education

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  • Trial Preparation

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    Document Preparation & Drafting.

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    Helping legal professionals find work-life balance!

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    Change Advocates, Life & Career coaches for legal professionals.

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  • Publisher of the annual list of the pros and cons of freelancing.

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  • How do I know my Client’s data is safe?

    Best Virtual Paralegal takes reasonable steps and uses its best efforts within our means to maintain HIPAA and Financial Compliance. The company uses the latest collaboration tools with extra cyber security features, which includes nightly backups to a compliant off-site vault.




    Our staff scans all incoming and outgoing documents for viruses with AntiVirus, and AntiSpyware applications. In addition, as extra security and safeguard, all outgoing documents are scrubbed and re-scanned prior to delivery.


     


    Although the company takes these reasonable precautions to ensure no viruses are present in documents the Company cannot accept responsibility for any loss or damage arising from the use of our services, emails, portals, other devices or documents.

  • What do you mean by "attorney -client"?

    Attorney-Client is a licensed practicing attorney in USA who is a client of Best Virtual Paralegal LLC or another paralegal company. 

  • How do Attorney-Clients send Best Virtual Paralegal LLC documents?

    The company accepts incoming documents via the United State Postal Service, MyCase portal, Dropbox, SharePoint, Google Docs, email, encryption tools, fax, and any agreed upon method.

  • Who has access to my Client’s data?

    All of our paralegals, whether employees or contractors, may have access to every matter. Best Virtual Paralegal does not disclose any information about any client matter including, but not limited to litigants’ personal information, SSNs, names, and casework product, to any unauthorized person or Company except under that of its service agreement, a court order by a government agency or subpoena.

    All contract paralegals on staff with the Company (except for the Company’s owner and the owner’s spouse) are subject to a criminal background check before the Company contracts them.



  • Who is an unauthorized person?

    Under the terms and conditions of all Best Virtual Paralegal’s service plans, by engaging the services of the Company, clients are authorizing us to employ other virtual assistant/paralegals, contracted professionals, which we deem necessary to perform the services Client has requested. Therefore, an unauthorized person is any person or entity who is not contracted or employed by the Best Virtual Paralegal to assist in rendering its services.

    This means if a client sends an assignment or a request to us, the client should know that all our paralegals, regardless of their locations, may have access to the file and, from time to time, maybe consult with or may help manage different aspects of the case/matter.


  • How much do services cost?

    It is impossible for us to determine cost or a rate for a particular service without having ample time to review, examine and evaluate the matter and the resources needed to meet your needs. Additionally, each Client’s services are unique. Best Virtual Paralegal LLC customizes each Client’s services and rates to meet their own complex needs. Therefore, new potential clients should call our office for a brief intake.

  • Does Best Virtual Paralegal accept credit cards?

    Yes, the company has its own merchant account with a leading provider. Therefore, the company accepts the following payment types:

    • Echeck for payment made by business or firm checks;
    • All debit cards with a MasterCard or Visa logo
    • MasterCard
    • Visa
    • American Express
    • Discover
    • The company cannot accept payments from litigates, or the parties our attorney-clients represent in court.

    Questions about Best Virtual Paralegal’s billing practices should be directed to Marc Collins, (717) 747-3588.

  • Is there a fee to pay by credit card?

    Best Virual Paralegal LLC will abosorb merchant fees that come along with processing credit card payments as a cost of doing business unless otherwise stated in your services agreements.


    Generally, Best Virtual Paralegal does not charge convenience fees. However, on rare occasions when Best Virtual Paralegal may be charged a surcharge in addition to the standardized processing fee for payment, we reserve the right to pass this fee to the purchaser.

  • What payment options are available?

    FOR ON-DEMAND\DIGITAL SERVICES such as courses, ebooks, handouts, and pay as you go coaching services  - Purchased through our course site - we accept Pay Pal or Stripe.


    All other services, such as paralegal services and specialty services,  invoiced through this our main paralegal site with mycase will be processed with a merchant account with Mycase, where we accept 

    • all major credit
    •  debit cards plus
    •  echecks  
    • auto payments, and
    • business checks.


     

  • What are Best Virtual Paralegal’s fee structures?

    Best Virtual Paralegal LLC offers serveral different fee structures:

    • Traditional Hourly Rates
    • Flat Fee 
    • Revovlving Monthly Rates | Recurring, flat monthly fee (Subscription)
    • No Minimums 
    • Per diem / project rates.
  • Does Best Virtual Paralegal need a deposit?

    Yes, the company requires a nominal nonrefundable deposit for all first- clients. The nonrefundable deposit is required to be paid in full before the company performs any work. The amount of the deposit required depends on the services requested.

  • Can Best Virtual Paralegal LLC fill out forms for pro se litigants?

    No, Best Virtual Paralegal’s services are for licensed practicing attorneys and other legal professionals seeking educational or professional development or life coaching. If you have come to our site or services with a complex legal issue, seeking aid with any court form, or any document you intend to file in a court of law, you should seek the advice of an attorney or the law firm of your own choosing. Best Virtual Paralegal is not a law firm and can NOT give legal advice or assist non-lawyers with legal document preparation, legal research, or case development.

  • Are there any restrictions to Best Virtual Paralegal LLC's services ?

    YES! The Paralegal Services provided by Best Virtual Paralegal LLC (‘BVP” or “BVP Services”) are solely performed under the direction and supervision of licensed attorneys who are professionally responsible to their client(s) for the work product produced.


    All Best Virtual Paralegal LLC's products and services are not to be construed or substituted for psychological counseling or any other type of therapy, medical, financial, or legal advice.

  • How is Best Virtual Paralegal LLC different from other freelance or virtual paralegal services?

    •  Best Virtual Paralegal LLC has a 98% success and retention rate of its clients. 
    • Best Virtual Paralegal LLC has an open-door policy. Once you sign up for services, you can send us an assignment at any time for completion. Clients are not required to call our offices to order services. If the account is in good standing and our standard turnaround time meets the assignment's needs, then there is only one step to complete. There are no annoying procedures.
    • If you are an active client in good standing and do not require same-day service, you may deliver any new assignments under the terms of your service plan. However, if a project requires us to travel or request emergency panic button same-day services, you must contact us to discuss your deadline needs.
    • If we cannot help you, we will hire a paralegal who can! But, of course, we also buy all of our tools and software.
    • Best Virtual Paralegal's team members all go through continuing legal education each year. Not because we have to but because it is the right thing to do.
    • Best Virtual Paralegal is dedicated to delivering an excellent client jounrey.

  • How fast can we get started?

    We hate to be vague, but when or how fast you can start your services with Best Virtual Paralegal depends solely on your needs. Generally, law firms or attorneys seeking support can get started within the same day as t their intake call. 


    Educational offerings may vary depending on the topic and location of delivery. 


  • Is there a service agreement required?

    Yes. All services offered by Best Virtual Paralegal LLC require three things:

    1.  An Intake or Discovery Call.

    2. A signed Service Agreement, Speaking  Engagement,  or Terms & Conditions. The type of agreement you will be asked to review & signed depends upon the services you request. 

    3. Payment of a required nonrefundable deposit.  


  • Do you have a portfolio?

    Yes! You can view some of our most popular work product samples right here. All work product samples were prepared by Holly A. Sheriff unless otherwise noted in the description or caption. 


    Our portfolio is updated on regular basis. Please check back often. 


    Holly's photography portfolio can be viewed here.

  • Can I cancel my services with Best Virtual Paralegal?

    Generally, Best Virtual Paralegal ‘s service plans can include a Cancel For Any Reason” (CFAR) clause. We will hate to see you go, but we want you to find the right products and services for your situation.


    Some restricts may  apply depending on the products and services requested.

  • Is Best Virtual Paralegal LLC a law firm?

    No! Best Virtual Paralegal LLC is not a law firm.



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